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for any order over R600.    

 FREE EXCHANGE

no questions asked.   

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daily service.

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1. Are all the products offered by sneakersinc.co.za authentic?

Yes. Sneakers Inc. ONLINE Store guarantees 100% authenticity. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all products offered for sale are thoroughly inspected by experienced staff for condition and authenticity.

2. Are payments to Sneakers Inc. ONLINE Store secured?

Yes. Each and every payment method offered is highly secured by numerous security implementations.

There are various secure payment methods that we offer through PayFast, including EFT, credit card and debit card. For more detailed information on how to order and our accepted payment methods, please read HERE.

3. Is shipping free of charge?

Yes. Sneakers Inc. ONLINE Store offers free delivery to anywhere in South Africa. However all orders under R2,000 will include a R99 shipping fee.

4. How long does delivery of my order take?

Delivery times differ depending on where you live. Local orders to a South African physical address can take 1−5 working days to be delivered.

5. Can I track and trace my delivery on my order?

Yes. A tracking number for each order will be provided via email upon shipment.

6. I have found a product I wish to purchase but I cannot select my size?

Unfortunately, this generally means your size is out of stock at this point in time. However, it might still be worth your while to contact us and query if we can source that specific product in your size.

7. About Two-Step Verification

Sifting through teaspoons of clay and sand scraped from the floors of caves, German researchers have managed to isolate ancient human DNA — without turning up a single bone.

General Questions

1. What is Sneakers Inc. ONLINE Store?

Sneakers Inc. ONLINE Store is an international online sneaker and streetwear store, offering authentic premier products which appear on the shelves of our land-based store.

2. When was Sneakers Inc. ONLINE Store established?

Our land-based store was established in 1996. Our first online store was implemented in 2020, and has grown steadily from strength to strength. We have just released a new and improved online store, which offers a much more stable and secure environment.

3. I am looking for a specific product and I cannot see it anywhere within your product ranges. Does this mean you don’t stock this product?

Yes and no. In theory we do not stock any items you don’t see. However, it might still be worth your while to contact us and query whether we can source that specific product in your required size.

4. Are all the products offered by sneakersinc.co.za authentic?

Yes. Sneakers Inc. ONLINE Store guarantees 100% authenticity. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all products offered for sale are thoroughly inspected by experienced staff for condition and authenticity.

5. Are the product images displayed on sneakersinc.co.za an accurate representation of the product?

Yes. All imagery is shot in-house, and is of the actual product which you will receive. We aim to provide the highest clarity we can offer.

Payments

1. How do I order and pay for my products?

There are various secure payment methods that we offer through PayFast, including EFT, credit card and debit card. For more detailed information on how to order and our accepted payment methods, please read HERE.

2. Are payments to Sneakers Inc. ONLINE Store secured?

Yes. Each and every payment method offered is highly secured by numerous security implementations.

3. What is MasterCard SecureCode®, Verified by Visa and PayFast?

These are the latest security implementations to secure customers who are shopping online. They have recently been implemented by all relevant banks and require users who wish to purchase anything online to register their credit or debit cards for this purpose. Once your card is registered, you will receive an OTP (One Time Password) which allows you to complete your transaction. Registering your card does not take long, and you would need to do this sooner or later!

Shipping and Delivery

1. Do you ship internationally?

No. Sneakers Inc. ONLINE is not an international online store yet; therefore we do not offer worldwide shipping YET.

2. I live in South Africa, is shipping free of charge?

Yes. Sneakers Inc. ONLINE Store offers free delivery to anywhere in South Africa. However all orders under R2,000 will include a R99 shipping fee.

3. How long does delivery of my order take?

Delivery times differ depending on where you live. Local orders to a South African physical address can take 1−5 working days to be delivered.

4. How long is the handling time before my order gets shipped off?

Handling time is minimal on our part, which ensures rapid delivery to our customers. Orders are sent off within 1−2 days, depending on when we receive your cleared payment

5. Are shipments insured?

Yes. We insure ALL shipments to every location to avoid disappointment and cover our customers’ purchases.

6. Can I track and trace my delivery on my order?

Yes. A tracking number for each order will be provided via email upon shipment.

Sizing

1. Do you have a size chart for me to refer to?

Yes. You can view our size chart by clicking on “Sizing Info” on any product.

2. I have found a product I wish to purchase but I cannot select my size?

Unfortunately, this generally means your size is out of stock at this point in time. However, it might still be worth your while to contact us and query if we can source that specific product in your size.

Need more help?

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